Frequently Asked Questions

Rently is South Africa's rental marketplace where individuals and businesses can list and rent in a secure, user-friendly environment. You'll find everything from electronics and tools to furniture and fashion.

Visit the registration page, enter your name, email, phone number, and create a password. Follow the prompts to complete your registration.

2FA adds an extra security layer to your account. After entering your password, you verify your identity via email and a one-time SMS code (OTP).

Rently offers a wide range of rentable products including electronics, tools, furniture, fashion items, event equipment, vehicles, and more. Browse the Rental Catalogue to see what's available.

Currently, Rently operates within South Africa only. We're actively exploring expansion to other regions.

After logging in, go to your dashboard to complete your profile. Add your address, ID number, and upload identification images. Save your changes when done.

Click the Forgot Password link on the login page. You'll receive an email with instructions to reset your password.

Browse the Rental Catalogue, use filters to narrow your search by category, location, or price, and click on any product to see full details.

Open a product page, select your rental duration (hourly, daily, weekly, or monthly), choose your dates, and proceed to checkout.

Rental durations are set when you make your booking. Select the date range that covers your full rental period at checkout on rently.mobi.

"Rules and Regulations" define how a rented product should be used. The "Cancellation Policy" outlines the terms and any fees for cancelling a booking. Both are set by each store owner.

After selecting your rental dates, click the checkout button. You'll provide your billing and booking details to complete the rental process.

Contact the store owner directly through the platform, or reach out to our support team at support@rently.mobi for assistance.

Click Post a Rentable to start the store creation process. Add your contact details, upload images, write a store description, add branding, and set your business location.

From your store dashboard, click "Post Rentable" and enter the product name, description, images, pricing, conditions, and availability settings.

Yes. You can edit, update, or remove your product listings at any time through your store dashboard.

In your product listing, set separate pricing for hourly, daily, weekly, and monthly rentals to suit different customer needs.

Visit the Contact Us page or email us directly at support@rently.mobi.

We accept payments through Ozow, our secure payment gateway, which supports multiple South African payment methods including EFT, cards, and more.

Payment information is processed securely through Ozow and is not stored on our platform. Your banking details may be required by Rently (Pty) Ltd for identity verification and withdrawal purposes.

Your store dashboard includes revenue charts showing monthly and annual income. Access these through your store management pages to track your earnings over time.

Yes. We take privacy seriously. Our security measures include two-factor authentication, encrypted data storage, and third-party identity verification to protect your personal data.

The "Monthly Revenue" chart shows your income for each month, while the "Annual Revenue" chart displays your cumulative earnings over a full year. Both are accessible from your store dashboard.

These charts display the number of rentals completed each month and year, helping you identify booking trends and seasonal patterns.

We enforce thorough verification standards through our partnership with YouVerify.co, creating a trusted environment. All users go through identity verification before they can transact.

YouVerify.co is our third-party verification partner. They handle identity validation including document verification and liveness checks, ensuring all users on the platform are verified.

Your default address is always private. Rently only uses it to show you accurate distances to rentals and stores near you — it never appears on a map, and other people never see it. When you place an order, you choose a separate pickup or delivery spot, and we tell you who sees that address before you confirm. You can manage your saved addresses in your address book.

A meeting spot is where a rental changes hands. Public meeting spots — like a shopping centre car park or a petrol station — show their full address to both parties, so everyone knows exactly where to meet. Private locations stay hidden: others see the general area at first, and the suburb and city once a booking is confirmed. You can set up your meeting spots from your account.

After a completed handover at a public meeting spot, both people can rate their experience there — things like lighting, visibility and how easy parking was. Spot ratings are rolling out across Rently and only ever show as combined results: your name is never shown with your rating, and anything you write in a comment goes to the Rently team only. Spots people consistently enjoy meeting at earn community standing over time.

With courier delivery your home address stays safe — the courier needs it to deliver, but the store only ever sees your suburb and city. It works the same way for stores: they can send with couriers without renters ever seeing their address. If you'd prefer extra privacy, a Pudo locker keeps your home address out of the picture entirely. Read more on our meeting spots and privacy page.