Meeting spots and your privacy

Your addresses on Rently

Your default address is always private. We only use it to show you accurate distances to rentals and stores near you — it never appears on a map, and other people never see it. When you place an order, you'll choose a separate pickup or delivery spot.

The same goes for every address you save: addresses in your address book stay private, and one is only shared if you choose it for an order's delivery. We tell you who sees an address at the moment you choose it. You'll see it right there on the screen, not in fine print.

Who sees what, and when

Your default address

Only Rently uses this, and only to work out distances — no one else ever sees it.

A public meeting spot

Both of you see the full address.

A private spot, before booking

They'll see the general area only.

A private spot, after booking

They'll see the suburb and city — never your street.

A saved address chosen directly for delivery

If you choose an address from this list, the store sees it in full so they know exactly where to deliver.

Courier collection or delivery

The courier gets the full address; the other party only sees your suburb and city.

A Pudo locker

Nobody gets your home address — the parcel travels through the locker.

A spot rating

Other people see combined results only; your written comment goes to the Rently team.

Public meeting spots

A meeting spot is where a rental changes hands. Public meeting spots — like a shopping centre car park or a petrol station — show their full address to both parties, so everyone knows exactly where to meet. They're busy, easy to find, and keep your home address out of the handover entirely.

You can set up your meeting spots from your account, and if you know a good public spot that isn't on the map yet, you can suggest it for everyone.

Spot ratings and your privacy

After a completed handover at a public meeting spot, both people can rate their experience there — things like lighting, visibility and how easy parking was. Spot ratings are rolling out across Rently, and they only ever show as combined results.

Your name is never shown with your rating. Other people only ever see totals and averages, like the overall rating and how many people have rated a spot. Anything you write in a comment goes to the Rently team only, and you can remove a rating within 24 hours of sending it. If you ever delete your account, the factual rating stays so the community keeps its value. Your name and account details are fully removed from it.

How recommendations are ordered

When you pick a meeting spot, the closest options matter, but so does what the community has experienced. Our ordering blends three things: how close a spot is to you, its community standing, and how much real data backs that standing. A few promises hold no matter what:

• Spots without ratings always appear, marked as new. Having no ratings never counts against a spot. It simply hasn't earned its recognition yet.
• Standing is built only from real activity on Rently: completed handovers, ratings from verified people, and how consistently a spot is used. A few early ratings only ever nudge a spot gently, and no single voice can dominate.
• Recognition attaches to a specific spot, never to a suburb, an area, or a community. Alongside any label you'll see the facts that earned it, so you judge facts, not vibes.
• Your own private addresses are never part of any ranked list. Using your own address is always a separate, explicit choice.

Couriers and Pudo lockers

With courier delivery your home address stays safe — the courier needs it to deliver, but the store only ever sees your suburb and city. It works the same way for stores: they can send with couriers without renters ever seeing their address.

If you'd prefer extra privacy, a Pudo locker keeps your home address out of the picture entirely — the parcel travels through the locker, and nobody gets your home address.