Terms and Conditions

Rently Legal Terms of Service

Last updated: February 24, 2026

Effective date: February 24, 2026

1. Introduction and Acceptance of Terms

These Legal Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "user") and Rently (Pty) Ltd ("Rently", "we", "us", or "our"), governing your access to and use of the Rently platform (accessible at rently.co.za), including all associated services, features, and content.

By accessing or using the Rently platform, creating an account, or clicking to accept these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Rental Terms and Conditions. If you do not agree to these Terms, you must not use the platform.

2. Definitions

• Platform: The Rently website (rently.co.za), web application, and all associated digital services.
• User: Any individual or entity that accesses or uses the Platform.
• Store Owner: A user who operates a store and lists rental items on the Platform.
• Renter: A user who places rental orders on the Platform.
• Organisation Owner: A user who manages a franchise or multi-store organisation on the Platform.
• Success Ambassador: A trained platform advisor who assists users with store operations and rental processes.
• Content: All text, images, data, files, listings, reviews, comments, and other materials uploaded to or generated on the Platform.

3. Platform Description

Rently is a rental e-commerce marketplace that enables users to list items for rent and rent items from other users. The platform provides:

• A marketplace for discovering, listing, and renting items
• Store management tools for individual store owners and franchise operators
• An ordering system with automated pricing, availability, and payment processing
• Communication tools including real-time chat, notifications, and support case management
• A gamification system that rewards trust, engagement, and platform participation
• Educational resources through the Rently Academy training platform
• A blog and feature voting system for community engagement
• Wallet and financial management tools

Rently acts solely as an intermediary platform. We do not own, control, inspect, or take responsibility for rental items listed by Store Owners.

4. Account Registration and Eligibility

4.1 Age Requirements

You must be at least 18 years of age to create an account on Rently. By registering, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4.2 Account Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for all activity that occurs under your account.

4.3 Verification Requirements

Certain platform features require completion of our verification process, which includes email verification, phone number verification, and identity verification (liveness check, document OCR, and facial comparison). Additional verification may be required for financial operations (bank account verification) and business operations (business verification).

4.4 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Rently supports two-factor authentication (2FA) for enhanced security. You must notify us immediately of any unauthorised access to your account. Rently is not liable for losses resulting from unauthorised access caused by your failure to secure your account.

4.5 Account Termination

You may close your account at any time by contacting support. Rently reserves the right to suspend or terminate your account for violations of these Terms, fraudulent activity, or other conduct deemed harmful to the platform or its users, subject to providing you with reasonable notice where practicable.

5. User Roles and Responsibilities

5.1 Individual Users

All registered users may browse rentals, place orders, leave reviews, participate in the blog and feature voting systems, save rental lists and favourites, and access the Rently Academy.

5.2 Store Owners

Users who create a store may list rentals, configure pricing and availability, manage orders, set up cancellation policies and self-insurance options, and receive rental proceeds to their wallet. Store Owners are responsible for the accuracy of their listings and compliance with all applicable laws.

5.3 Organisation and Franchise Owners

Organisation owners may create and manage multiple stores, invite team members and assign role-based permissions, configure organisation-wide settings, manage organisation privacy settings, and customise store pages using available templates. Organisation owners are responsible for all stores and team members operating under their organisation.

5.4 Success Ambassadors

Success Ambassadors are platform advisors who assist users with store setup, rental management, and general platform guidance. Success Ambassadors must complete required training through the Rently Academy. Communication between users and their assigned Success Ambassador occurs through the platform's messaging system. Success Ambassadors receive compensation through the platform's wallet system.

6. Intellectual Property

6.1 Platform Content

All Rently platform content, including but not limited to the website design, logos, text, graphics, software, trademarks, and branding, is the property of Rently (Pty) Ltd or its licensors and is protected by South African and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from platform content without our prior written consent.

6.2 User-Generated Content

You retain ownership of content you upload to the platform (rental listings, images, reviews, blog comments, etc.). By uploading content, you grant Rently a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute that content on and in connection with the platform and its promotion. You represent and warrant that you have the rights to all content you upload and that it does not infringe the intellectual property rights of any third party.

7. Privacy

Your use of the platform is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using the platform, you consent to the data practices described in our Privacy Policy.

8. Payment Terms

8.1 Wallet System

Each user has a Rently wallet account with full ledger tracking for all transactions, adjustments, and financial operations. Wallet balances represent funds available from rental proceeds, refunds, or other credits.

8.2 Payment Gateways

Rently processes payments through integrated payment gateways, currently Ozow (instant EFT/bank-to-bank) and Yoco (card payments). By making payments on the platform, you agree to the terms and conditions of the applicable payment gateway provider.

8.3 Transaction Fees

Rently charges platform transaction fees on rental orders. Fee rates are displayed during the order process. Fees may be reduced through the gamification system's badge and title discount rewards.

8.4 Withdrawals

Users, Store Owners, and Success Ambassadors may request withdrawals from their wallet to verified bank accounts. Withdrawals are subject to configurable payout hold periods (which may differ by account type) and bank account verification requirements. Rently is not responsible for delays caused by banking institutions or payment processors.

9. Gamification System

Rently operates a gamification system designed to reward trustworthy and engaged platform participants:

• Trust scores: Calculated based on order history, reviews received, account maturity, verification completeness, Rently Academy progress, and overall platform usage.
• Badges: Awarded for achieving specific milestones and completing platform activities.
• Titles: Unlocked by earning specific badge combinations and achieving sufficient trust scores. Titles provide tangible benefits including reduced transaction fees.
• Discounts: Title holders may receive reduced fees on their own orders and/or reduced fees for customers renting from their stores.
• Leaderboards: Optional participation in platform leaderboards (controllable via privacy settings).

Rently reserves the right to modify the gamification system, including trust score calculations, badge criteria, title requirements, and discount structures, at any time with reasonable notice.

10. Training Platform (Rently Academy)

• Rently Academy provides educational courses, chapters, modules, and quizzes designed to help users, Store Owners, and Success Ambassadors better understand and utilise the platform.
• Completing courses may earn you badges as part of the gamification system.
• Course content is the intellectual property of Rently and may not be reproduced or distributed without permission.
• Rently reserves the right to modify, add, or remove course content at any time.

11. Communication Services

Rently provides the following communication services:

• In-app messaging: Real-time chat between users, powered by our secure messaging infrastructure.
• Email notifications: Transactional and informational emails sent using configurable email templates.
• Push notifications: Mobile and browser push notifications for order updates, messages, and platform alerts.
• SMS communications: SMS messages for verification and critical notifications.
• Success Ambassador chat: Direct messaging with your assigned Success Ambassador.
• In-app notifications: Real-time platform notifications with batched delivery and retry logic.

You may manage your notification preferences from your account settings. By using the platform, you consent to receiving transactional communications necessary for the operation of the service.

12. Blog and Feature Voting

• Rently publishes blog posts that users may comment on and like. Comments must comply with our content guidelines and may be moderated.
• Users may submit feature requests, participate in feature polls, and vote on proposed platform improvements.
• Feature votes and requests are used to inform Rently's development roadmap. Submission of a feature request does not guarantee implementation.

13. Support and Case Management

• Rently provides a unified support case management system for handling queries, disputes, reports, and escalations.
• Support cases may be created by users and are assigned to support team members for resolution.
• We endeavour to respond to and resolve support cases in a timely manner in accordance with our service level commitments.
• Users are expected to provide accurate and complete information when opening support cases and to cooperate with the resolution process.

14. Prohibited Conduct

You agree not to:

• Use the platform for any unlawful purpose or in violation of any applicable laws or regulations.
• Create false, misleading, or fraudulent accounts, listings, reviews, or communications.
• Impersonate any person or entity or falsely represent your affiliation with any person or entity.
• Interfere with or disrupt the platform's infrastructure, security, or other users' experiences.
• Attempt to gain unauthorised access to any part of the platform, other users' accounts, or Rently systems.
• Use automated means (bots, scrapers, etc.) to access the platform without prior written consent.
• Circumvent rate limits, access controls, or other security measures.
• Upload or transmit malware, viruses, or other harmful code.
• Harvest or collect personal information of other users without their consent.
• Use the platform's communication services for spam, harassment, or unsolicited commercial messages.
• Manipulate the gamification system through fraudulent activity.
• Conduct transactions outside the platform to circumvent fees or protections.

15. Content Moderation

Rently reserves the right, but is not obligated, to monitor, review, and remove user-generated content that violates these Terms, is illegal, offensive, or otherwise objectionable. Rently may also suspend or terminate accounts of users who repeatedly violate content guidelines.

16. Service Availability and Modifications

Rently aims to provide reliable and continuous service but does not guarantee uninterrupted access to the platform. We may temporarily suspend access for maintenance, updates, or security purposes (maintenance mode). We reserve the right to modify, update, or discontinue any feature or service at any time with reasonable notice where practicable.

17. Limitation of Liability

To the maximum extent permitted by applicable South African law:

• Rently provides the platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
• Rently is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform.
• Rently is not liable for the actions, products, services, or content of third parties, including other users, Store Owners, payment gateway providers, or verification providers.
• Rently's total aggregate liability to you for any claims arising under these Terms shall not exceed the total fees paid by you to Rently in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under the Consumer Protection Act 68 of 2008.

18. Indemnification

You agree to indemnify, defend, and hold harmless Rently, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the platform, your violation of these Terms, your violation of any third-party rights, or any content you submit to the platform.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. The following South African legislation, among others, applies to your use of the platform:

• Protection of Personal Information Act 4 of 2013 (POPIA): Governs the processing of personal information.
• Consumer Protection Act 68 of 2008 (CPA): Protects consumer rights in transactions.
• Electronic Communications and Transactions Act 25 of 2002 (ECTA): Governs electronic transactions and communications.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of the Republic of South Africa.

20. Dispute Resolution

In the event of a dispute arising from or in connection with these Terms:

• The parties shall first attempt to resolve the dispute through Rently's internal support case management system.
• If the dispute cannot be resolved internally, the parties shall attempt to resolve it through good-faith negotiation.
• If negotiation fails, either party may refer the dispute to mediation in accordance with the rules of a recognised mediation body in South Africa.
• If mediation is unsuccessful, either party may institute legal proceedings in the appropriate South African court.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

22. Amendments and Notification

Rently reserves the right to amend these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of these Terms.
• Notify you through the platform via notification or pop-up.
• Where required by law, seek your renewed acceptance of the updated Terms.

Your continued use of the platform after amendments are posted constitutes acceptance of the revised Terms.

23. Contact Information

For questions about these Terms of Service, please contact us:

• Email: support@rently.mobi
• Rently (Pty) Ltd, Republic of South Africa